Graphic Packaging International Jobs

Customer Advocate I

Requisition ID: 4928

Location:

St.-Hyacinthe, Québec, CA, J2S 7S8

Department: Customer Service

Travel: No Travel Required

At Graphic Packaging International, we produce the box of cereal you may have served your child this morning, the microwaveable container in which you warmed up your lunch, the paper cup containing your coffee during the day, and the basket of craft beer bottles that you will enjoy tonight!

We are one of the largest manufacturers of paperboard and paper-based packaging for some of the world's best-known brands in food, beverage, foodservice, household products, personal care and pet products.

Our workforce is made up of diverse and innovative people who focus on working together to create inspired packaging, while giving back to our communities.

We have more than 130 facilities around the world that provide innovative packaging solutions to help our customers stand out and build brand loyalty in a competitive and dynamic market. With a product portfolio that focuses on renewable, recycled and recyclable materials, our customers and our workforce of more than 25,000 employees are just as important to us as protecting the environment and reinvesting in the communities in which we live and work.

The history of Graphic Packaging International spans more than 100 years, as several companies have joined forces over time to create a company that continues to evolve. Despite our name changes over the years, our dedication to innovation, quality, and service remains constant.

Work schedule :

Day - Monday to Friday

Salary: To be determined according to the salary range for this position

Job description

• Collaborate in the opening of the customer account: credit evaluation, etc.;

• Create the customer and items in Globetek;

• Enter orders into the system using the parameters defined by the procedures in place (e.g., instructions).

• Completing transactions in Globetek including, but not limited to:

• Quotes requests;

• Transcription of proposals;

• Graphic requests;

• Managing the different versions;

• Managing inventory/release, inventory reporting or other customer-related reports;

• Billing inventories ("bill and hold");

• Completing SharePoint (i.e. NBO) and orders management tools to meet customer needs.

• Communicate with customers, sales, and production to ensure quick follow-up of order status, etc.

• Be the interface, the coordinator, with internal collaborators such as production, other factories or other departments to ensure that the requirements required to process the order are met and any other necessary follow-up including:

• Validation of exact pricing of orders and shipments;

• Internal follow-up if quality issues and lack of inventory or merchandise returns, etc.)

• Act as a backup for another customer service member and sales team on vacation;

• Provide inventory reports to customers on order status and inventory;

• Manage the project for our clients (develops new business with existing or new clients);

• Shares an obligation to protect and enhance Graphic Packaging International's good reputation in its dealings with customers, employees, suppliers, competitors, investors and government agencies, and to act in accordance with our core values: integrity, respect, accountability, relationships and teamwork.

• Acting in accordance with our core values: integrity, respect, accountability, relationships and teamwork

• Any other related tasks.

Qualities and skills sought

• College diploma in administration or any other training or experience deemed equivalent;

• At least 2-3 years of relevant experience in a similar position;

• Excellent knowledge of Suite Microsoft Office;

• Fluency in spoken and written French (5/5);

• Fluency in spoken and written English (4/5): Exchanges with the rest of Canada and the U.S. head office in the customer service sector, with English-speaking customers and with the manager to whom the position reports (30%).

• Effective communication;

• Professionalism and customer oriented,

• Emotional intelligence and good stress management;

• Sense of organization, priorities and detail;

• Action and solution-oriented;

• Team-oriented

• Great autonomy and intellectual agility.

Why you should join our team?

• Free coffee

• Reimbursement program for dental expenses paid at 80% by the employer

• Group insurance including dental insurance paid at 50% by the employer

• Group RRSP

• Referral bonus

• Possibility of promotion or transfer

• A beautiful large, bright cafeteria

• Employee Assistance Program